FAQ

f.a.q.

You have questions. wE have answers.

AgroGesta – Building the future, together.

1. Offer & Capabilities

What product categories do we handle?

AgroGesta offers a diversified portfolio that includes Minerals & Derivatives, Avocados & Bananas, and Coffee & Cocoa.
Minerals & Derivatives: Responsibly sourced mineral products managed under strict quality control, international standards, and full compliance procedures for global markets.
Avocados & Bananas: Fresh, sustainably grown tropical fruits carefully selected to ensure superior flavor, texture, and consistent quality across international destinations.
Coffee & Cocoa: High‑quality Ecuadorian coffee and cocoa beans recognized for their rich aroma, premium profiles, and fully traceable supply chains from origin to final customer – reinforcing our commitment to ethical sourcing and transparent global operations.

Commercial terms (Incoterms) we work with

AgroGesta operates under FOB and CIF AWSP (Cost, Insurance, and Freight to Any Safe World Port).
We support secure and internationally recognized payment methods including TT, Escrow Account, and SBLC, all aligned with our internal KYC/AML compliance policies.

How do we ensure secure transactions and quality control?

To guarantee fully secure, transparent, and compliant transactions, we implement a strict operational framework that includes:

• KYC & AML Internal Policies – Due Diligence
We verify counterparties, corporate documentation, regulatory requirements, and supply‑chain integrity before entering any commercial engagement.

• Financial Security
We operate exclusively with secure, internationally recognized payment methods – Escrow Accounts, TT (Telegraphic Transfer), and SBLC – ensuring financial protection for all parties.
Transactions are supported by top‑tier global banks such as J.P. Morgan, BNP Paribas, CitiBank, and ING.

• Clear and Detailed Contractual Agreements
Our contracts precisely define product specifications, delivery terms, responsibilities, timelines, Incoterms, and all operational and financial obligations, ensuring complete transparency and minimising risk.

• Independent Third‑Party Inspections
To reinforce quality assurance and supply‑chain security, we collaborate with globally recognized inspection and certification bodies:
SGS – Inspection, verification, testing, certification
Bureau Veritas – Quality control and conformity assessments
Prosegur – Logistics and supply‑chain security
Maersk & MSC – Secure global logistics and cargo handling
DHL Express – Document and sample logistics, supply‑chain safeguarding

• Governmental Inspections & Certifications (Ecuador)
AGROCALIDAD – For agricultural exports (coffee, cocoa, fruits), we follow the mandatory Phytosanitary Certification process to meet Ecuadorian sanitary and safety requirements for agro‑food products.
ARCOM – For minerals and derivatives, we comply with the Regulation for the Control of Mineral Exports, ensuring traceability, origin verification, and technical oversight. All mineral shipments require a Mineral Export Certificate.
These governmental bodies ensure accuracy, volume verification, quality confirmation, and complete supply‑chain security from origin to final delivery.

• Transparent and Continuous Communication
We maintain open communication throughout the entire transaction lifecycle, providing real‑time updates, documentation, inspection reports, and shipment tracking to ensure full visibility and confidence at every stage.

2. Commercial Process

How can I request an SCO (Soft Corporate Offer) or a Quote?

You can submit a request through our Contact page by completing the form. Alternatively, you may reach us directly via the email addresses listed below:
Information Requests: info@agrogesta.com
Sales Inquiries: sales@agrogesta.com

Who is the commercial contact?

Commercial Director: Mr. Jorge Hercog
Phone: +54 9 11 2539‑2136
Email: jorge@agrogesta.com

Which Incoterms and price bases are available?

We offer the following Incoterms:
CIF AWSP – Cost, Insurance, and Freight to Any Safe World Port
FOB Guayaquil (ECGYE) – Free on Board, Port of Guayaquil

What payment terms are accepted?

For CIF shipments:
– 50/50 T/T (Telegraphic Transfer)
– Escrow Account under a tripartite agreement
– Irrevocable, Transferable, Confirmed, Sight‑Payable Letter of Credit (SBLC/MT760)
For FOB shipments:

– 50/50 T/T
– Escrow Account under a tripartite agreement (with applicable clarifications)
– Irrevocable, Transferable, Confirmed, Sight‑Payable Letter of Credit (SBLC/MT760)

What are the shipping, packing, and container specifications for Cocoa and Coffee Beans?

For Cocoa and Green Coffee Beans:

Packaging & Moisture Protection:
Containers lined with polyethylene/paper‑fiber moisture protection. Beans packed in new 60 kg jute or polypropylene bags with polyethylene inner lining (Custom bag sizes available upon buyer request).
Port of shipment: Guayaquil (ECGYE)
Container type: 40‑foot
Load per container: 21 MT net
Relevant information: 350 bags per container, clearly marked with grade, crop year, origin (Ecuador), net weight, production/packaging dates, code marks, shelf life, batch, and exporter legal name (Logo of the customer upon request available).
Labeling Requirements – Each bag clearly marked with:
– Grade
– Crop year
– Country of origin (Ecuador)
– Net weight
– Production/packaging dates
– Code marks
– Shelf life
– Batch number
– Exporter’s legal name
– (Customer logo available upon request)

For Roasted Coffee Beans (White Label):

Moisture Protection: Containers are lined with polyethylene/paper‑fiber material for moisture control.
Port of Shipment: Guayaquil (ECGYE)
Container Type: 40‑foot
Load per Container: 16128 kg net
Packaging Options:
Option 1 -White Label Doypacks (Preferred)
Unbranded laminated doypacks (500 g or 400 g)
Packed in new cardboard boxes (47.5 × 31.5 × 24 cm) 30 units per box (500 g) or 40 units per box (400 g)
Boxes arranged on 21 American pallets (120 × 100 cm)
All pallets covered with polyethylene for moisture protection
The Buyer may request specific doypack or box sizes (subject to Seller confirmation)
Doypack labeling – clearly marked in English:
– Brand name and coffee description
– Country of origin: Ecuador
– Net weight
– Production date
– Packaging date
– Code marks
– Shelf life
– Batch number
– Exporter’s legal name
– Box labeling includes: GTIN‑14 (Global Trade Item Number)
Option 2 – Bulk Export Bags
New 60 kg jute or polypropylene bags
Internal polyethylene protection
The Buyer may request specific bag sizes and configurations (confirmation required from Seller)

What are the shipping, packing, and container specifications for Avocados and Bananas?

Moisture Protection:
Containers are lined with polyethylene/paper‑fiber material to ensure proper moisture control.
Packaging:
Products are packed in new, high‑strength corrugated cardboard boxes (Buyer may request custom box sizes).
Port of Shipment: Guayaquil (ECGYE)
Container Type: 40‑foot refrigerated container
Load per Container: 21 MT net
Additional Information:
Each container typically includes 1,200 boxes of 40 lb each, clearly labeled with:
– Grade
– Crop year
– Country of origin (Ecuador)
– Net weight
– Production and packaging dates
– Code marks
– Shelf life
– Batch number
– Exporter’s legal name
– (Customer logo available upon request)

Can the buyer request specific bag sizes or configurations?

Yes. The Buyer may request specific sizes and configurations; the Seller will confirm feasibility.

Which standard shipping documents are provided?

AgroGesta provides the following standard documents:
– Commercial Invoice
– Packing List
– Bill of Lading – Freight Prepaid
– Certificate of Origin
– Inspection Certificate
– Cargo Insurance Certificate (Institute Cargo Clauses – ICC A – All Risks)
– Customs Clearance Approval Letter
– Phytosanitary Certificate
– Fumigation Certificate (if applicable)
– Packing Label

How are the shipping documents delivered to the buyer?

AgroGesta sends the complete set of shipping documents:
By email – digital copies
Via DHL Express – original documents and copies to the customer and the customer’s bank

How can I request a sample?

You may request samples through our Contact page by completing the form.
Alternatively, you may reach us directly:
Information Requests: info@agrogesta.com
Sales Inquiries: sales@agrogesta.com

What is considered a “sample without commercial value”?

Samples up to 5 kg net, within applicable product categories, are classified as non‑commercial samples.

What is considered a “sample with commercial value”?

Samples of 5 kg net and above are categorized as commercial‑value samples.